P. Jacobs Web Design & Development Customer Support Pages

Frequently Asked Support Questions

1.When I upload my web site, I cannot see it in my web browser 2.I am trying to use my own script on your server and it does not work 3.Why can't I send mail using your SMTP server? 4.What is the true path to my web site and Perl?

5.When I try and use a server side include, the commands don't work! 6.FrontPage Extensions rejects my username/password 7.My old web pages show up in my web browser when I update them 8.Can I use FTP and FrontPage extensions together on my web site?

There are two reasons why this may happen:

1) You must upload your files into the /web directory, not to be confused with /users/loginweb/. If you upload your files anywhere else, they will not be visible when you access your domain name using your web browser.

2) The placeholder page that is visible before you upload your web site is called index.html. If you call your homepage index.htm, then you will need to delete the index.html placeholder page.

There are several simple steps to check when a script fails to work:
1) Upload in ASCII mode not Binary mode
2) All scripts require the permission to be changed, usually 'chmod 755' will work
3) Check the paths in the script carefully to ensure they are correct
4) Read the documentation carefully and make sure everything is setup correctly

We have disabled our SMTP (outgoing mail server) and you will get a relied denied error if you try to send outbound mail from our server. Almost all (ISPs) Internet Service Providers will let you use their SMTP server, please set your email SMTP settings to your ISP's and you will be able to send and receive email. You can use our POP server to collect email from our server. Set the POP serrver name in your email program to: mail.yourdomain.com - and use your username and password.

Perl Path - /usr/bin/perl
Your true web site path - /home/sites/www.yourdomain.com/web/

Server Side Includes (SSI) will only work if your HTML pages have shtml for their extension. The SSI pages will not work correctly if their extension is .htm or .html

The login name you selected for your account will not work when using FrontPage extensions. You must use webmaster as your login and your selected password for your FrontPage password.

There are two possible reasons for this:

1) You may need to use your web browser's refresh button and/or clear the cache on your hard drive

2) Your web browser may have a proxy server enabled causing you to see a cached version of your site that your (ISP) Internet Service Provider has on their server. If your web browser does not have any proxy settings enabled, some free or low cost (ISP's) Internet Service Provers force all web traffic through their proxy server.

Yes, although we do not recommend using both file transfer methods as the file permissions can be incompatible.

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